Returns and Refunds Policy for Secret Kiss Website
Due to the intimate nature of our products, returns and refunds are subject to the conditions below. Please review the following guidelines regarding returns and refunds:
1. Cancellation & Change of Mind
- Orders placed by mistake or due to change of mind are not automatically eligible for cancellation or refund. Cancellation requests may be accepted before dispatch at our discretion only. Once an order has entered processing or shipping, it cannot be cancelled. We do not offer refunds or exchanges for incorrect orders, sizing issues, or change of mind.
2. Eligibility and Timeframe
- You have up to 30 days after receiving the product to initiate the exchange or return process for defects.
3. Hygiene and Security
- For your safety and hygiene reasons, we do not accept exchanges for change of mind on products without the security seal intact. However, if the reason for return is a manufacturing defect, the prior use of the product will not be an issue.
4. Intimate Products Policy
- Due to hygiene and safety reasons, all intimate products, including lingerie, adult wellness items and accessories, are final sale unless faulty. Returned items must be unused, unopened, and in original sealed packaging to be considered for assessment.
5. Return Process
- To initiate a return or exchange, please contact us at secretkiss@secretkiss.com.au within the specified timeframe. Provide your order number and details of the issue. Our customer support team will guide you through the process.
6. Refund or Exchange
- If the return is approved, we will provide a refund or exchange according to the nature of the issue and our policies. Refunds will be issued to the original payment method used for the purchase.
7. Contact Us
- If you have any questions or concerns about our Returns and Refunds Policy, please reach out to us at secretkiss@secretkiss.com.au. We're here to assist you.
8. Changes to Policy
- Secret Kiss reserves the right to update or modify this Returns and Refunds Policy at any time without prior notice. Any changes will be effective immediately upon posting on this page.
9. Australian Consumer Law
- Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
By using the Secret Kiss website, you signify your acceptance of this Returns and Refunds Policy. If you do not agree to this Policy, please refrain from using our website for purchases.