At Secret Kiss, we understand that sometimes you may need to exchange or return a product. Please review the following guidelines regarding returns and refunds:

You have up to 30 days after receiving the product to initiate the exchange or return process for defects.

For your safety and hygiene reasons, we do not accept exchanges for change of mind on products without the security seal intact. However, if the reason for return is a manufacturing defect, the prior use of the product will not be an issue.

To initiate a return or exchange, please contact us at secretkiss@secretkiss.com.au within the specified timeframe. Provide your order number and details of the issue. Our customer support team will guide you through the process.

If the return is approved, we will provide a refund or exchange according to the nature of the issue and our policies. Refunds will be issued to the original payment method used for the purchase.

If you have any questions or concerns about our Returns and Refunds Policy, please reach out to us at secretkiss@secretkiss.com.au. We're here to assist you.

Secret Kiss reserves the right to update or modify this Returns and Refunds Policy at any time without prior notice. Any changes will be effective immediately upon posting on this page.

By using the Secret Kiss website, you signify your acceptance of this Returns and Refunds Policy. If you do not agree to this Policy, please refrain from using our website for purchases.