Shipping and Delivery Policy for Secret Kiss
Last Updated: 20 August 2026
At Secret Kiss, we aim to provide a smooth and reliable delivery experience for all orders placed through our website (the “Site”).
This Shipping & Delivery Policy explains our shipping methods, estimated delivery timeframes, tracking process and what to expect if an issue occurs with your delivery.
1. Shipping Method
Secret Kiss currently offers Standard Shipping only.
Express or expedited shipping is not currently available.
Available shipping options and any applicable shipping charges will be displayed at checkout before you complete your purchase.
2. Shipping Costs
Shipping costs, where applicable, are calculated based on factors such as the delivery destination and the items in your order.
The applicable shipping charge will be displayed at checkout before payment is completed.
Any free-shipping promotions or thresholds are subject to the conditions displayed on the Site at the time of purchase.
3. Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully confirmed.
Business days exclude weekends and Australian public holidays.
Processing may take longer during promotional periods, peak trading periods, public holidays or in circumstances outside our reasonable control.
Processing time is separate from the estimated delivery timeframe.
4. Estimated Delivery Time
Our estimated Standard Shipping delivery timeframe is generally 6–12 business days after dispatch, depending on the delivery address and location.
Delivery timeframes are estimates and are not guaranteed delivery dates.
Delivery may take longer in certain circumstances, including:
- regional or remote delivery locations;
- peak or promotional periods;
- public holidays;
- carrier or postal network disruptions;
- severe weather or other events outside our reasonable control; or
- unexpected logistics delays.
Where we become aware of a significant delay affecting your order, we will take reasonable steps to provide updated information where available.
Nothing in this section limits any rights you may have under the Australian Consumer Law.
5. Order Tracking
Once your order has been dispatched and tracking information becomes available, you will receive a shipping confirmation email containing your tracking details.
Please note that tracking information may not update immediately after a tracking number is issued. Carrier tracking systems can occasionally take some time to register or display the latest shipment activity.
Temporary gaps between tracking updates are normal and do not necessarily indicate an issue with your delivery.
If your tracking has not updated for an extended period or you have concerns about your delivery, please contact us at secretkiss@secretkiss.com.au with your order number and we will be happy to assist.
6. Multiple Parcels
Some orders containing multiple products may be dispatched separately.
As a result:
- products from the same order may arrive on different days;
- you may receive more than one tracking number; and
- receiving only part of your order does not necessarily mean that the remaining items are missing.
Where separate tracking information is available, it will be provided to you.
7. Delivery Delays
While we work with our delivery partners to meet our estimated delivery timeframes, delays may occasionally occur due to circumstances outside our reasonable control.
These may include postal or courier disruptions, weather events, peak delivery periods, public holidays or unexpected logistics delays.
If your order has not arrived within the estimated timeframe, please contact us at secretkiss@secretkiss.com.au with your order number.
We may ask you to allow reasonable additional time while we investigate the shipment with the relevant delivery provider.
If we are unable to supply your order within the agreed timeframe or otherwise within a reasonable timeframe, we will work with you to provide an appropriate solution in accordance with the Australian Consumer Law.
8. Incorrect or Incomplete Delivery Address
Customers are responsible for ensuring that the delivery information provided at checkout is complete and accurate.
Please check your:
- full name;
- street address;
- apartment or unit number, where applicable;
- suburb;
- state;
- postcode; and
- other relevant delivery information
Before completing your order.
If you notice an error after placing your order, contact us as soon as possible at secretkiss@secretkiss.com.au.
We will make reasonable efforts to update the address if the order has not yet been processed or dispatched. However, we cannot guarantee that an address can be changed once processing or dispatch has commenced.
If an order is returned because the customer supplied an incorrect or incomplete address, reasonable re-shipping costs may apply before the order can be sent again.
This does not apply where the delivery issue was caused by an error by Secret Kiss or where the customer is otherwise entitled to a remedy under the Australian Consumer Law.
9. Tracking Shows Delivered but Parcel Cannot Be Located
If tracking information indicates that your parcel has been delivered but you cannot locate it, please:
- check around the delivery location and any safe-drop areas;
- check with other members of your household or building;
- check with neighbours where appropriate; and
- review any delivery information provided by the carrier.
If the parcel still cannot be located, contact us at secretkiss@secretkiss.com.au with your order number and tracking information.
We may contact the relevant carrier and request an investigation before determining the appropriate next steps.
10. Lost Parcels
If tracking indicates that a parcel may have been lost in transit, please contact us so that we can investigate the shipment with the relevant carrier.
A parcel will not necessarily be considered lost solely because tracking has temporarily stopped updating.
Where a parcel is confirmed as lost, or where the order has not been supplied within the applicable timeframe or a reasonable timeframe, Secret Kiss will provide an appropriate remedy in accordance with the Australian Consumer Law.
11. Damaged Parcels or Missing Items
If your order arrives damaged or an item is missing from the parcel, please contact us as soon as reasonably possible at secretkiss@secretkiss.com.au.
To assist us with our investigation and any claim with the delivery provider, we may request:
- your order number;
- photographs of the parcel and packaging;
- photographs or video of the affected product;
- the shipping label; and
- any other reasonably necessary information relating to the delivery.
Requests for this information do not limit your rights under the Australian Consumer Law.
12. International Orders
Where international shipping is made available through our checkout, delivery timeframes may vary depending on the destination.
International shipments may be subject to customs processing, import duties, taxes or other government charges.
Unless otherwise stated at checkout or required by applicable law, any customs duties, import taxes or similar charges imposed by the destination country are the responsibility of the recipient.
Customs and border processing may result in additional delays outside Secret Kiss's reasonable control.
13. Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
Nothing in this Shipping & Delivery Policy is intended to exclude, restrict or modify any rights or remedies available to you under the Australian Consumer Law or any other applicable law that cannot legally be excluded.
14. Contact Us
If you have questions about your order, tracking or delivery, please contact:
Secret Kiss
Email: secretkiss@secretkiss.com.au
Please include your order number when contacting us about an existing order so we can assist you more efficiently.
15. Changes to This Policy
Secret Kiss may update this Shipping & Delivery Policy from time to time.
Any updated policy will apply to orders placed after the updated policy is published on the Site.
Orders already placed will remain subject to the Shipping & Delivery Policy applicable at the time the order was placed, except where a change is required by law.