At Secret Kiss, we want to ensure a smooth and satisfactory experience for our customers when it comes to receiving physical products ordered through our mobile application (the "App") or website (the "Site"). This Shipping and Delivery Policy outlines the procedures and timelines for shipping and delivery of products.

- We offer various shipping methods depending on the destination, size, and weight of the ordered items. These may include standard shipping, expedited shipping, and international shipping options.

- Shipping costs are calculated based on the selected shipping method, the destination address, and the weight and dimensions of the items in the order. The shipping cost will be displayed to you during the checkout process before you confirm your purchase.

- Once your order is placed and payment is confirmed, we will process the order within 1-2 business days. During peak seasons or promotional periods, processing times may be slightly longer.

- The delivery time depends on the shipping method selected and the destination address. Estimated delivery times will be provided to you during the checkout process based on the chosen shipping method.

- Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can use this tracking information to monitor the status and estimated delivery date of your order.

- For international orders, please note that customs clearance procedures may cause delays beyond our original delivery estimates. Any customs duties, taxes, or fees incurred are the responsibility of the recipient.

- If you encounter any issues with the delivery of your order, such as delays, damages, or missing items, please contact us immediately at secretkiss@secretkiss.com.au with your order details. We will work with the shipping carrier to resolve the issue promptly.

- If you need to change the shipping address for an order that has already been placed, please contact us as soon as possible. We will do our best to accommodate your request, but please note that we cannot guarantee changes once the order has been processed for shipping.

If you have any questions or concerns about our Shipping and Delivery Policy, please contact us at secretkiss@secretkiss.com.au. Our customer support team is here to assist you and ensure a seamless delivery experience.

Secret Kiss reserves the right to update or modify this Shipping and Delivery Policy at any time without prior notice. Any changes will be effective immediately upon posting on this page.

By using the App or Site, you signify your acceptance of this Shipping and Delivery Policy. If you do not agree to this Policy, please do not place orders through the App or Site.